Update 09-09-2026

We like to listen. So we built something new.

For months, you've told us what you needed: faster answers, clearer visibility into your requests, and a place to find help that actually feels like your place. We took that to heart, and today we're excited to introduce three upgrades built around exactly that.

Say hello to the new Customer Portal, Ticketing System, and Knowledge Base.

One Home for Everything:

The Customer Portal

Your new home base lives at help.out-smart.com. It's the single entry point for support, tickets, and self-service. Clean, fast, and built to get you where you need to go without the guesswork.

From here, you can raise a new ticket, browse the Knowledge Base, or check in on something you submitted last week, all in one place, in your own language.

Tickets, Reimagined

The new Ticketing System, available at myaccount.out-smart.com/tickets-view, is built to keep you in the loop from the moment you reach out to the moment your issue is resolved.

Creating a ticket now takes three simple steps:

1. Confirm your details. We pre-fill what we already know
2. Tell us what's going on, so it lands with the right team from the start
3. Add the specifics that help us solve it faster

Once submitted, every ticket opens as a running conversation. No more digging through email chains to find the latest update. A side panel keeps the essentials in view at a glance: your ticket's status, the SLA date you can count on, and everything else you need to track progress.

And when you're happy with the outcome, closing the loop is entirely up to you. A simple Mark as Closed button puts you in control.

Need to go further? The top navigation connects you directly to the Backoffice, our Innovation Hub, and a live Status Page. Everything, one click away.

Answers at Your Fingertips:

The Knowledge Base

If there's one part of this update we're most excited about, it's this one. The Knowledge Base has had a complete refresh, and it's quickly become the heart of the new support experience.

Think of it as your always-open reference library: every guide, walkthrough, and answer we've ever written, now organized in a way that's actually easy to search and browse. No more digging through outdated articles or guessing which page has what you need.

Here's what's new:

• Smarter search. Find the exact answer you're looking for in seconds, not scrolled pages
• Cleaner organization. Articles are grouped by topic and task, so browsing feels intuitive instead of overwhelming
• Always up to date. As our products evolve, so does the content, kept in step with every release
• Available in your language. The Knowledge Base localizes to your account's language automatically
• Walkthrough videos on every article, so you can watch the steps in action, not just read them

Whether you're troubleshooting something at 2am or just want to double-check a setting before you make a change, the Knowledge Base is built to get you the answer without waiting on anyone. It sits front and center in the new Customer Portal, and it's linked directly from the Ticketing System's top navigation, so wherever you are, an answer is never more than a click away.

We built this to be the fastest way to help yourself, and we mean it when we say: explore it first. Chances are, it already has what you're looking for.

What This Means for You

If you've bookmarked our previous support pages, don't worry. support.out-smart.com and kennisbank.out-smart.com will now guide you straight to the new Customer Portal at help.out-smart.com. Same great support, one better place to find it.

Try It Today

Head to help.out-smart.com to explore the new Portal, browse the Knowledge Base, or jump straight into myaccount.out-smart.com/tickets-view to see the new ticketing experience for yourself.

We built this with you in mind, and we're just getting started. Thank you for being part of the journey.

Questions about the update? Reach out through the new Customer Portal. We'd genuinely love to hear what you think.